What Talkzen is and how it is organised
Talkzen gathers the conversations of ten channels in one place, and adds automations, a sales pipeline and a complete ERP on top.
The four areas.
Operations — Inbox, Contacts, Pipeline, Tasks, Calendar. This is where the people who answer customers work.
Automation — Flow Builder, Campaigns, Templates. This is where you build what runs on its own.
Analysis — Analytics, Reports, Captured Data, Call Logs.
Business suite — ERP, with thirteen subsections reaching as far as accounting and payroll.
One clarification that saves confusion: there is no "AI agents" section. The automatic assistant is a node inside a Flow Builder flow. To get a bot that answers, you build a flow.
The top bar: collapse sidebar · Return to Admin · global search over conversations and templates · full screen · dark theme · notes · language · settings · profile.
The settings live in More → Settings, split into fourteen tabs.
Did not find the answer? Write to support@talkzen.io and tell us what you were doing and what you expected. If it concerns a conversation, the time and the channel save us a round of questions.