Email as a conversation channel
Incoming email becomes conversations in the Inbox, and replies go out as email. Do not confuse it with Settings → Email, which configures the system SMTP for invitations and notifications: they are two separate things.
The Connect Email Channel dialog is split into four blocks.
Basic Configuration — Connection Name (internal label) and Email Address (the address that sends and receives).
IMAP Settings (Receiving) — Host, Port, SSL/TLS, Username (optional), Password.
SMTP Settings (Sending) — Host, Port, SSL/TLS, Username (optional), Password.
Advanced Settings
- Sync Folder — the folder to watch. Normally INBOX; if you filter mail into subfolders, point it at the right one or you will see nothing arrive.
- Max Messages to Sync — the maximum number of emails to import on each check. Keep it low on the first connection, otherwise you risk pouring years of archive into the Inbox.
- Use OAuth2 Authentication — recommended for Gmail, and the road to prefer: it avoids storing the password.
Use Test Connection before Create Connection. With Gmail without OAuth2 you need IMAP enabled and an app password.
Did not find the answer? Write to support@talkzen.io and tell us what you were doing and what you expected. If it concerns a conversation, the time and the channel save us a round of questions.