Guide › Flows and AI

🗺️ A basic flow that covers 80% of cases

Message Trigger  (WhatsApp channel · Any Message)
   └── Text Message         greeting + three options
         └── Condition      routes according to the answer
               ├── AI Assistant    information and general questions
               ├── Agent Handoff   help with an order
               ├── Data Capture    collect details → then Handoff
               └── [fallback]      AI Assistant

Three recurring mistakes. More than four options at the start: nobody reads them. No fallback branch on the Condition node: the conversation goes silent. No Agent Handoff anywhere: people stay trapped inside the bot.