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Website Open Talkzen

Getting started

What Talkzen is and how it is organised
Setting up the workspace
Inviting the team and managing roles
Setting up system email
Plans, limits and subscription

Channels

The channels at a glance
WhatsApp Business API
WhatsApp QR Code
Facebook Messenger
Instagram
Telegram
Email as a conversation channel
WebChat
TikTok
Voice Calls
Twilio SMS

Flows and AI

The Flow Builder
The Message Trigger node
Node catalogue
The AI Assistant node
Writing the system prompt
A basic flow that covers 80% of cases
Handover to an operator and ending the conversation
AI providers and credentials
Monitoring AI usage and cost

Daily use

The Inbox
Configuring the Inbox
Protection against automated loops
Agent availability
The Inbox embedded in your own site
Inbox backup and restore
Contacts
Custom fields
The sales pipeline
Tasks and calendar
Campaigns and templates
Creating a WhatsApp template
Creating a campaign

ERP

ERP dashboard
ERP settings
Products
Sales orders
Stock
Suppliers
Purchase orders
Invoices
Accounting
Employees
HR
Payroll
ERP reports

Integrations and API

API keys
Inbound and outbound webhooks
n8n, Make and Google Sheets
E-commerce and payments
MCP tools

Administration

Analytics
Reports
Captured data
Call log
Public pages

Common problems

The AI assistant is not answering
WhatsApp messages are not arriving
Other frequent symptoms

Guide Channels

Channels

The ten channels you can connect, from the WhatsApp Business API to the website widget, one per article.

2.1 The channels at a glance Guide
2.2 WhatsApp Business API Guide
2.3 WhatsApp QR Code Guide
2.4 Facebook Messenger Guide
2.5 Instagram Guide
2.6 Telegram Guide
2.7 Email as a conversation channel Guide
2.8 WebChat Guide
2.9 TikTok Guide
2.10 Voice Calls Guide
2.11 Twilio SMS Guide

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