The Message Trigger node
It is the entry point, created automatically with every new flow.
- Trigger Type — Message Received by default
- Channel Types — checkboxes for WhatsApp (Unofficial), WhatsApp (Official), Facebook Messenger, Instagram, Telegram, Email, WebChat. Tick one or more.
- Condition Type — Any Message or a specific condition
- Pipeline Stage Filter — the flow only starts if the contact has an open deal at a given stage. It is there to stop an existing customer being treated as a new lead.
- Initial message output — separates the path taken by a new contact's first message
- Hard Reset Keyword — the word with which the user starts over (
reset,restart…) - Session — the session length, 30 minutes by default
Did not find the answer? Write to support@talkzen.io and tell us what you were doing and what you expected. If it concerns a conversation, the time and the channel save us a round of questions.