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ITENES
Website Open Talkzen

🚀 Getting started

  • What Talkzen is and how it is organised
  • Setting up the workspace
  • Inviting the team and managing roles
  • Setting up system email
  • Plans, limits and subscription

🔌 Channels

  • The channels at a glance
  • WhatsApp Business API
  • WhatsApp QR Code
  • Facebook Messenger
  • Instagram
  • Telegram
  • Email as a conversation channel
  • WebChat
  • TikTok
  • Voice Calls
  • Twilio SMS

🔀 Flows and AI

  • The Flow Builder
  • The Message Trigger node
  • Node catalogue
  • The AI Assistant node
  • Writing the system prompt
  • A basic flow that covers 80% of cases
  • Handover to an operator and ending the conversation
  • AI providers and credentials
  • Monitoring AI usage and cost

💬 Daily use

  • The Inbox
  • Configuring the Inbox
  • Protection against automated loops
  • Agent availability
  • The Inbox embedded in your own site
  • Inbox backup and restore
  • Contacts
  • Custom fields
  • The sales pipeline
  • Tasks and calendar
  • Campaigns and templates
  • Creating a WhatsApp template
  • Creating a campaign

🏭 ERP

  • ERP dashboard
  • ERP settings
  • Products
  • Sales orders
  • Stock
  • Suppliers
  • Purchase orders
  • Invoices
  • Accounting
  • Employees
  • HR
  • Payroll
  • ERP reports

🔗 Integrations and API

  • API keys
  • Inbound and outbound webhooks
  • n8n, Make and Google Sheets
  • E-commerce and payments
  • MCP tools

⚙️ Administration

  • Analytics
  • Reports
  • Captured data
  • Call log
  • Public pages

🛠 Common problems

  • The AI assistant is not answering
  • WhatsApp messages are not arriving
  • Other frequent symptoms

Guide › ERP

🏭 ERP

The built-in business suite: products, orders, stock, invoices, accounting and staff.

If you do not sell physical products, this whole category can be skipped.

  • 5.1 ERP dashboard Guide
  • 5.2 ERP settings Guide
  • 5.3 Products Guide
  • 5.4 Sales orders Guide
  • 5.5 Stock Guide
  • 5.6 Suppliers Guide
  • 5.7 Purchase orders Guide
  • 5.8 Invoices Guide
  • 5.9 Accounting Guide
  • 5.10 Employees Guide
  • 5.11 HR Guide
  • 5.12 Payroll Guide
  • 5.13 ERP reports Guide

Talkzen is a product of Aethergrid SRLS — VAT IT06439890655

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ITENES