The Inbox
Left column with the conversations, an All Channels selector to filter by channel, search by name, tag, phone or email.
Quick filters: All · Unassigned · My Chats · Assigned. Unassigned is the one to keep an eye on: those are the conversations nobody is taking care of.
Start New Conversations lets you make contact first. The global search at the top looks through templates too.
Did not find the answer? Write to support@talkzen.io and tell us what you were doing and what you expected. If it concerns a conversation, the time and the channel save us a round of questions.