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ITENES
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πŸš€ Getting started

  • What Talkzen is and how it is organised
  • Setting up the workspace
  • Inviting the team and managing roles
  • Setting up system email
  • Plans, limits and subscription

πŸ”Œ Channels

  • The channels at a glance
  • WhatsApp Business API
  • WhatsApp QR Code
  • Facebook Messenger
  • Instagram
  • Telegram
  • Email as a conversation channel
  • WebChat
  • TikTok
  • Voice Calls
  • Twilio SMS

πŸ”€ Flows and AI

  • The Flow Builder
  • The Message Trigger node
  • Node catalogue
  • The AI Assistant node
  • Writing the system prompt
  • A basic flow that covers 80% of cases
  • Handover to an operator and ending the conversation
  • AI providers and credentials
  • Monitoring AI usage and cost

πŸ’¬ Daily use

  • The Inbox
  • Configuring the Inbox
  • Protection against automated loops
  • Agent availability
  • The Inbox embedded in your own site
  • Inbox backup and restore
  • Contacts
  • Custom fields
  • The sales pipeline
  • Tasks and calendar
  • Campaigns and templates
  • Creating a WhatsApp template
  • Creating a campaign

🏭 ERP

  • ERP dashboard
  • ERP settings
  • Products
  • Sales orders
  • Stock
  • Suppliers
  • Purchase orders
  • Invoices
  • Accounting
  • Employees
  • HR
  • Payroll
  • ERP reports

πŸ”— Integrations and API

  • API keys
  • Inbound and outbound webhooks
  • n8n, Make and Google Sheets
  • E-commerce and payments
  • MCP tools

βš™οΈ Administration

  • Analytics
  • Reports
  • Captured data
  • Call log
  • Public pages

πŸ›  Common problems

  • The AI assistant is not answering
  • WhatsApp messages are not arriving
  • Other frequent symptoms

Guide β€Ί Integrations and API

πŸ›’ E-commerce and payments

Guide

Stripe, WooCommerce, Master Shop and ERP nodes. The Master Shop Webhook Trigger starts flows from shop events.

Previousn8n, Make and Google SheetsNextMCP tools

Did not find the answer? Write to support@talkzen.io and tell us what you were doing and what you expected. If it concerns a conversation, the time and the channel save us a round of questions.

Talkzen is a product of Aethergrid SRLS β€” VAT IT06439890655

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ITENES