Handover to an operator and ending the conversation
Agent Handoff passes the conversation to a person. It goes together with two settings outside the flow:
- Settings → Inbox → Pause bot replies after owner reply: when an operator writes, automatic replies for that contact stop for the configured time (3 minutes by default, allowed range 1 to 1440)
- Settings → Inbox → Enable availability-based assignment: assignments prefer the agents on duty according to their hours
End Conversation closes the conversation from the flow.
Did not find the answer? Write to support@talkzen.io and tell us what you were doing and what you expected. If it concerns a conversation, the time and the channel save us a round of questions.